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Planet Fresh
Written by: Amy Sheppard
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On this particular day that the pictures were taken a friend and I really wanted their burritos and since Amy's Access Reports is geared towards notifying people on how businesses are accessible, I felt a review should be written. As always, Amy's Access Reports members are given information based on the reviewer's experiences and knowledge, it is up to the reader whether or not they feel the business is accessible for them. All this being said, there is a ramp to Planet Fresh. You will not see it at the front entrance, there is a set of stairs in the front. To get to the ramp you will have to go down an alleyway located on the right of the building. The ramp itself is short, concrete and is very steep. To be fair, I have gone up that same ramp before, but not since getting a new power chair. The power chair I have now is lighter than the one I had before. In the middle of going up the ramp I tilted backward. After the experience was over, I wondered if the ramp could be redone. There is plenty of space in the alleyway to make a longer ramp for the building, it probably should not be that steep. After getting into Planet Fresh, I remember the height of the counters being kinda tall and the service seemed okay, but to be honest, after tilting backward on the ramp my thoughts on Planet Fresh were "probably not going to try that again". To sum it up: Be Very Careful If You Need to Use The Ramp!
Grand Sierra Resort
Written by: Amy Sheppard
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The Grand Sierra Resort in Reno, Nevada...it's hard to review a grand
resort simply because it's so..."grand". There is bound to be kinks
in a big business that has so much going on at once. My experience
started out with a customer service nightmare, the 3rd-party I was
traveling with booked our hotel reservations on the website and didn't
see the buttons on the website to book a special accommodation room so I
said I would call and fix it. When I called the customer service line
for the Grand Sierra, I got what I consider to be a whole mess. The
customer service rep contradicted me on the phone. In the end though,
the room was changed to wheelchair accessible room with a roll-in shower
which I do appreciate. Once I got to the Grand Sierra, I noticed all
the counters at the front desk were really high. At one point, I was
waited to speak to someone at the front desk and they could not see me.
Once I finally got his attention, he was nice, offered to show me the
way and even offered push me. Using a manual wheelchair in places that
double as casinos you will be tempted to let the staff help push you
when they offer because in these types of resorts the carpet is
extremely thick to keep up with the heavy traffic of people that come in
and out all the time.
The floor I was on had a mix of interesting colors. My first thought going
down the hall was if I were epileptic I might have a seizure due to the
color contrast. Of course, not having a seizure disorder myself, I'm not
entirely sure that that statement is accurate so I took a picture of
the elevator door so reader can decide for themselves.
The room I stayed in was nice. The set-up seemed pretty usable for me to
wash my hands, use the bathroom doing...
La Piñata Newark
Written by: Amy Sheppard
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Okay, There are not enough words to describe how disappointed I am in this restaurant. The front entrance has steps and back entrance has steps. When a person who can walk goes in and asks about a ramp/accessible entrance for wheelchairs, the response is the back entrance is the best because it only requires one step to get in the door. When I rolled by this place again I noticed a steep concrete ramp, when I rolled up the ramp I found out that it was the entrance to the kitchen. Even if you wanted to get through with your wheelchair using the kitchen entrance you can't because counter space blocks the kitchen doorway making it a very narrow pathway. It is also unsafe to go down the ramp because the ramp has no rails to protect you and not enough space that the top of the ramp to turn around so if you are a wheelchair-bound person you will have back up to get down the ramp if you find yourself trying to use it and it is very steep ( again though the ramp leads to the kitchen that is not intended for people who use wheelchairs). Very unsafe for people in wheelchairs and not accessible at all! Please see pictures posted to the review and decide to go to another restaurant.
Gilda's Family Restaurant
Written by: Amy Sheppard
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Gilda's is a restaurant located on the Santa Cruz Wharf and has been in
business for over 40 years. The Wharf itself is hundreds of years old,
so when I talk of accessible issues I also know the history must be
preserved. Given this fact, all older restaurants on the wharf lack
accessible bathrooms. Gilda's is one of these restaurant. However, the
service is usually very kind and efficient. The staff takes pride being a
family-owned organization for so many years and many of the staff members make
an effort to remember you if you have been there more than once. On a
seating issue, all the places to sit and eat are booths, which leaves
wheelchairs and walkers in the aisle-way. I have never been a fan of
being in the way, however, the layout of the restaurant demands it. It
is important to say, that I personally have never experienced bad
consumer service at Gilda's despite having to block part of the aisle. I
like their clam chowder!
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| Featured Review by: Screw |
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-Need ADA accessible bathrooms...No "handicapped" bathroom stall. Unable to bring wheelchair with caregiver into bathroom stall. Very tight bathroom stall with a wheelchair. Dim lighting.
-Bar section of restaurant had very high tables and chairs. Obviously, the bar itself was not accessible either. Should have lower/standard-style seating. Would make it more inviting and welcoming to those in a wheelchair.
-Outdoor seating was excellent, but there was not a wheelchair accessible path leading to the tables. I had to squeeze my wheelchair between a large planter and a cement curb. There were a few more tables further down, but I could not get to them in my wheelchair. Perhaps there was a more accessible way to get to those tables, but one would have to wheel through the parking lot to find their way to a table.
-Big, open parking lot. Flat, paved.
-Caleb was the server and I really appreciated the way he kind of approached myself, in a wheelchair, and my friend without making any assumptions. He looked to me for my order, which may seem minor, but being in a wheelchair can sometimes make servers assume to look to the person you're with to make your order for you.
-We had a long wait for our seats, but then we realized that Caleb was the only person on...server, host, and cashier.
-Did not sit indoors, but seating appeared to be very spacious.
-Somewhat tight turn in the entryway. I had no trouble making the turn, but definitely saw potential issues!
-Door was glass...no buffer on bottom of door.
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